How Can We Help?
Owned and operated by Backyard Distinct, our team is ready to help with orders, product questions, or planning your perfect outdoor space.
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Frequently Asked Questions
How long does shipping take?
Handling time is 1 to 3 business days, with transit taking 5 to 8 business days after that. We offer free shipping on most orders within the Continental U.S. (excludes AK/HI).
How can I track my order?
Once your order ships, you will receive a confirmation email with a tracking number and a link to follow your delivery in real time. If you have questions about a shipment in progress, send us a message and we will look into it.
What is your return policy?
We offer 30-day returns on eligible items. If something is not right with your outdoor kitchen, pergola, grill, or any other product, please review our Return Policy page for full details on how to start the process.
Can I exchange a product for a different model?
We are happy to help you find the right fit. Please contact us within 30 days of delivery and reference your order number so we can walk you through the exchange process as outlined in our Return Policy.
How do I choose the right outdoor kitchen or grill for my space?
It depends on your patio or deck layout, how often you cook outdoors, and what fuel type you prefer. Our team can help you compare models, dimensions, and features so you find the setup that works best for your backyard.
Are your pergolas and outdoor kitchens built to handle the weather?
Our products are designed with durable, weather-resistant materials built for real everyday outdoor use. Each product page includes detailed specs on construction and materials so you can choose with confidence.
Do you charge sales tax?
Sales tax, if applicable, is calculated and displayed at checkout.
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Fast Response
Most inquiries are answered within 24 hours so your project stays on track.
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Free Shipping on Most Orders Within the Continental U.S. (Excludes AK/HI)
Free shipping on most orders within the Continental U.S., with no order minimum required.
30-Day Returns
Not the right fit for your backyard? Our 30-Day Returns window gives you peace of mind.
